FAQs
Conventional cleaning products are filled with chemicals that are largely not tested for safety on humans or the environment and are not required to be disclosed to the public. Prolonged exposure can disrupt hormones, interrupt child development, cause respiratory issues and allergies, and are linked with cancer. Furthermore, many of these chemicals run off, untreated, into Kenya’s beautiful ecosystem, impacting wildlife and vegetation. Read our brief on the reasons to clean with non-toxic products here. For further reading:
At Grounded, non-toxic means only using verified, safe ingredients in your home cleaning products. We don’t use any ingredients that are harmful to humans and the environment. Our products are held to the standards maintained by the Environmental Working Group and MADESAFE. This means no parabens, no chemical antibacterials (like triclosan), no artificial fragrance (like phthalates), and no synthetic foaming agents/sulfates (like SLS/SLES). Grounded products are either soap- or vinegar-based with added essential oils and good vibes. We disclose 100% of our ingredients on our product labels. Our products conform to much higher global standards for personal care items – we believe what you put on your dishes and clothes should be as safe as what you put on your body. But remember, conventional cleaning products are not required to disclose their ingredients, which means it can be difficult to know everything that is included in them. Additionally, we have recyclable packaging, a low carbon footprint, and value creation throughout the East African supply chain – we proudly source from other Kenyan businesses wherever possible.
We consider our brand values whenever we develop a new product. Why did we create Grounded in the first place?
Firstly, conventional cleaning products are NOT required to disclose their ingredient list. This can lead to a lot of hidden nasties, such as in ingredients listed as “fragrance”. More and more studies done by international bodies are showing that there are sneaky harmful things in there!
Secondly, we wanted to use the power of plant-based ingredients as much as possible. Both to support the agro-economy, but also to get us closer to our roots. No more ingredient names that you cannot pronounce, and products with 35+ ingredients.
Over the past 7 years, we’ve developed 50 quality, safe, and effective products – derived from nature.
When doing product development for our now 50+ products we considered 3 criteria.
Does it make high quality products?
With the support of a bad ass team of Kenyan chemical engineers, we developed our product lines to ensure customer satisfaction.
Keeping it simple, effective and safe meant we went back to the tradition of soap making – or turning fats (like vegetable oils) into soap through saponification or following the cutting edge trend of simple science like hypochlorous acid – the main ingredient in our Instant Disinfectant.
Is it made in Kenya sustainably?
We believe deeply in the #buyKenyabuildKenya movement, and are a certified Made In Kenya brand. We are also incredibly lucky to have access to Kenya’s vast array of agricultural, agri-processed, and manufactured products!
We are proud to source 100% of our ingredients locally! Is it cheaper? Sometimes no! But we believe deeply in creating jobs across the local and regional value chain.
Our key inputs to make soap come from vegetable oils, our packaging from 100% locally sourced and made recycled plastic, and our citrus cleaning concentrate from citrus peels otherwise headed for the compost.
Our main inputs support Kenyan farmers – with leading inputs like coconut oil from Kwale, sunflower oil from Nakuru, or canola oil from Mt Kenya. Wakulima kwanza!
Is it safe?
We created Grounded to improve the safety of cleaning and personal care products in Kenya. This is not only for our beautiful ecosystem, but also for our loved ones.
We check all of our ingredients with international organizations like MadeSafe and EWG (see more in the next section) to evaluate human and environmental toxicity.
Don’t believe us? Check for yourself! Unlike conventional cleaning products (which are not required to list ingredients), we list 100% of our ingredients so you can check for yourself.
Take control over what you bring into the home. Have a question? Shoot us an email at [email protected].
Conventional cleaning products are filled with chemicals not tested for safety on humans or the environment. Additionally they are not required to tell you what is in it, making it hard to make informed consumer decisions.
There is also a lot of “greenwashing”, or companies making products that claim to be non-toxic or eco, but fail to back that up with ingredient transparency or adherence to international standards.
Our products conform to the standards maintained by the Environmental Working Group and MADESAFE. MadeSafe has over 6,500 banned ingredients. This means:
- No Hormone Disruptors
- No Synthetic Fragrances
- No Artificial Dyes
- No Palm Oil
- No Parabens
- No Phthalates
- No Sulfates
- No Optical Brighteners
We also do not believe in using ingredients that are harmful to the environment when being made. This includes anything with palm oil (which is used to make SLS/SLES), or that has nasty production processes (no smokestacks here!)
We have authorized distributors in both Rwanda and Tanzania.
In Rwanda – Find Grounded at Sawa City or Pride Farms shops (or online) here!
In Tanzania – Contact our authorized distributor Kebebe Deli in Arusha or Dar here.
We are proudly cruelty-free and animal-testing free.
We formulate our products with our furry companions and humans in mind.
That being said, we do use essential oils instead of perfumes/artificial fragrances in our products. While safe for use in everyday cleaning with the small concentrations we use, we also do not recommend that you put essential oils in diffusers or directly on pets. When in doubt, please consult your veterinary doctor.
For our pet shampoo, we recommend our unscented variation for puppies and kittens under 6 months old.
We disclose 100% of our ingredients.
See our up to date map here for all outlets.
Online
- From us directly!
- Chandarana FoodPlus
- Carrefour
- Onn the Way
- Zucchini
- Greenspoon
- Kalimoni Greens
- Shamba Cafe & Shop
- Artcaffe Market
- Healthy U
- Afrodite
In-Store
- Grounded Factory
- Chandarana
- Carrefour
- Healthy U (Sarit, Westgate, Yaya, Village Market)
- Zucchini (General Mathenge, ABC, Village Market)
- Kalimoni Greens
- Shamba Shop
- Karen Provision Store (Hardy, Karen Shopping Centre)
- Banana Box
- Onn the Way Supermarkets (Parklands, Muthaiga, Gigiri)
- Langata Links Shop
- Artcaffe Market (Rhapta, Kileleshwa, Westview, Dennis Pritt,Village Market)
- Ecandi
- Organic Farmers Market (Saturdays in Karen)
Upcountry
- Express Shop – Kilifi
- Blue Marmalade – Watamu
- Chandarana Nyali – Mombasa
- Carrefour Nyali – Mombasa
- Chandarana Diani – Mombasa
- Chandarana Diani – Mombasa
- Chandarana Cedar Mall – Nanyuki
- Lang’ata Links Shop – Nanyuki
- One Stop – Nanyuki
- Butterbean – Nanyuki
- Acacia Farm Shop – Gilgil
- Chandarana Buffalo Mall – Naivasha
- Chandarana Golden Life Mall – Nakuru
- Carrefour United Mall – Kisumu
- Pride Farms – Kigali, Rwanda
- Deli Cafe – Jinja, Uganda
- Kabebe – Arusha, Tanzania
- Phenicia – Juba, South Sudan
Our products have been tested and refined with households for over 7 years. We guarantee you that they are effective!
However, you may notice some differences when switching from conventional cleaning products to non-toxic products. We often hear feedback that the laundry powder doesn’t foam enough, or smell enough. Instant foam and long-lasting scent are hallmarks of chemical agents, tricking us into thinking things are more clean when they’re actually just more harmful.
We care deeply about customer satisfaction, and provide simple user guides to ensure all products are being used properly to attain your desired level of clean.
Grounded manufactures non-toxic cleaning products like all-natural liquid Castile and solid soaps.
Soap was first recorded as far back as 2800 BC! Yet most detergents and liquid “soaps” today aren’t actually soap at all, but are a combination of chemicals and foaming agents!
Grounded’s soap superstars
- Pure Soap Concentrate – A Kenyan Castile soap made from coconut, sunflower, and canola oils. Our all purpose superstar.
- Surface Cleaner Extra Strength – Our soapy spray powerhouse. This soap based spray is ready to tackle serious messes. Powered by Castile soap and boosted with germ fighting essential oils for fresh counter tops. All-purpose surface spray. Works hard on grease. Removes germs.
- Surface Cleaner Everyday – Everyday surface spray. Deodorizes & degreases. Works well on wood and tile. Powered by citrus concentrate, this everyday cleanser is great for kitchens and bathrooms. It contains limonene, a chemical from citrus peels that’s a powerful degreaser/solvent.
Foaming Hand Soaps – Castile-soap handwash in a refillable foaming dispenser. Boosted with natural essential oils for fragrance and to fight germs. Comes with a refillable foaming pump. Buy one for each sink, and top up on our 1L and 5L refills. Each 500ml pump lasts 500 hand washes. That’s 4x traditional gel hand soaps! Choose from our original Tea Tree + Clove, Geranium + Lavender, or Eucalyptus + Lemongrass.
Body Bar – 100% natural bathing bars for body and hair. Choose our original calming lavender, or our new activated charcoal mint, and uplifting aloe eucalyptus.
And the best part? We make our soaps using Kenyan oils, not imports like Olive Oil.
Our products are vegan, as we use vegetable-based oils to make our soaps, or infused vinegars with botanicals for most of our sprays. We use no animal byproducts.
We are sorry to hear you received a damaged order. Please send the order number and a photo of the damaged item(s). We will then connect with you to remedy the situation to the best of our ability.
You can purchase our full range of products on the website, and on greenspoon.com. Or you can visit one of our retail partners: Chandarana, Carrefour, Shamba Cafe, Lang’ata Links, KPS Karen/Hardy and Zucchini.
Contact [email protected] with your order number, and we will check if the order is still eligible for cancellation.
We offer next day delivery for orders placed by 4pm from Monday to Friday. Orders made on the weekends will be proceesed the following Monday.
We offer next day delivery anywhere in Nairobi. Additional costs apply for upcountry orders via Wells Fargo.
The standard delivery fee is Ksh 399. Up Country orders are fullfilled via Well’s Fargo and cost is dependent on the distance.
Yes we do! Watch all the tutorials on our YouTube channel – Grounded Africa.
For any collaboration inquiries please email [email protected]
WHY CHOOSE NON-TOXIC PRODUCTS?
Wait, what exactly is so bad about conventional cleaning products?
Conventional cleaning products are filled with chemicals that are largely not tested for safety on humans or the environment and are not required to be disclosed to the public.
Short term exposure can lead to dry and irritated skin, coughing, and even fingernails falling off!
But more studies are showing that exposure over time can disrupt hormones, interrupt child development, cause respiratory issues and allergies, and are linked with cancer.
Furthermore, many of these chemicals run off, untreated, into Kenya’s beautiful ecosystem, impacting wildlife and vegetation.
Here are some of our main concerns:
Respiratory Issues: Many cleaning products release volatile organic compounds (VOCs) that can irritate the respiratory system. Prolonged exposure can exacerbate asthma, cause coughing, wheezing, and lead to chronic respiratory issues.
Skin Irritation: Harsh chemicals, such as bleach and ammonia, can cause skin irritation, rashes, and allergic reactions. These effects are more severe for individuals with sensitive skin or existing skin conditions.
Endocrine Disruption: Some cleaning agents contain hormone-disrupting chemicals like phthalates and triclosan. These can interfere with the body’s endocrine system, potentially leading to reproductive issues, developmental problems, and other health complications.
Eye Irritation: Ingredients such as ammonia and chlorine bleach can cause burning, irritation, and damage to the eyes. Accidental splashes are particularly dangerous and can lead to temporary or permanent eye injury.
Toxic Inhalation: Mixing cleaning products like bleach with ammonia can create dangerous fumes, such as chloramine gases, which are toxic when inhaled and can cause lung damage or even death in extreme cases.
Long-term Health Effects: Chronic exposure to certain chemicals found in conventional cleaners, like formaldehyde and 2-butoxyethanol, has been linked to more severe health issues, including cancer and neurological damage.
Switching to products made with natural or non-toxic ingredients can reduce these risks and promote a healthier home environment.
Read our brief on the reasons to clean with non-toxic products here.
For further reading:
What does ‘non-toxic’ mean to Grounded?
At Grounded, non-toxic means only using verified, safe ingredients in your home cleaning products.
We don’t use any ingredients that are harmful to humans and the environment. And unlike other cleaning products, we disclose 100% of our ingredients. We want to empower you, the customer. And we have nothing to hide!
We formulate our products using international databases that assess ingredient safety like Environmental Working Group and MADESAFE.
This means no parabens, no chemical antibacterials (like triclosan), no artificial fragrance (like phthalates), and no synthetic foaming agents/sulfates (like SLS/SLES).
Grounded products are mostly either soap- or vinegar-based with added essential oils and good vibes.
Our products conform to much higher global standards for personal care items – we believe what you put on your dishes and clothes should be as safe as what you put on your body.
But remember, conventional cleaning products are not required to disclose their ingredients, which means it can be difficult to know everything that is included in them.
Additionally, we have recyclable packaging, a low carbon footprint, and value creation throughout the East African supply chain – we proudly source from other Kenyan businesses wherever possible.
Conventional cleaning products are filled with chemicals that are largely not tested for safety on humans or the environment and are not required to be disclosed to the public.
Short term exposure can lead to dry and irritated skin, coughing, and even fingernails falling off!
But more studies are showing that exposure over time can disrupt hormones, interrupt child development, cause respiratory issues and allergies, and are linked with cancer.
Furthermore, many of these chemicals run off, untreated, into Kenya’s beautiful ecosystem, impacting wildlife and vegetation.
Here are some of our main concerns:
Respiratory Issues: Many cleaning products release volatile organic compounds (VOCs) that can irritate the respiratory system. Prolonged exposure can exacerbate asthma, cause coughing, wheezing, and lead to chronic respiratory issues.
Skin Irritation: Harsh chemicals, such as bleach and ammonia, can cause skin irritation, rashes, and allergic reactions. These effects are more severe for individuals with sensitive skin or existing skin conditions.
Endocrine Disruption: Some cleaning agents contain hormone-disrupting chemicals like phthalates and triclosan. These can interfere with the body’s endocrine system, potentially leading to reproductive issues, developmental problems, and other health complications.
Eye Irritation: Ingredients such as ammonia and chlorine bleach can cause burning, irritation, and damage to the eyes. Accidental splashes are particularly dangerous and can lead to temporary or permanent eye injury.
Toxic Inhalation: Mixing cleaning products like bleach with ammonia can create dangerous fumes, such as chloramine gases, which are toxic when inhaled and can cause lung damage or even death in extreme cases.
Long-term Health Effects: Chronic exposure to certain chemicals found in conventional cleaners, like formaldehyde and 2-butoxyethanol, has been linked to more severe health issues, including cancer and neurological damage.
Switching to products made with natural or non-toxic ingredients can reduce these risks and promote a healthier home environment.
Read our brief on the reasons to clean with non-toxic products here.
For further reading:
At Grounded, non-toxic means only using verified, safe ingredients in your home cleaning products.
We don’t use any ingredients that are harmful to humans and the environment. And unlike other cleaning products, we disclose 100% of our ingredients. We want to empower you, the customer. And we have nothing to hide!
We formulate our products using international databases that assess ingredient safety like Environmental Working Group and MADESAFE.
This means no parabens, no chemical antibacterials (like triclosan), no artificial fragrance (like phthalates), and no synthetic foaming agents/sulfates (like SLS/SLES).
Grounded products are mostly either soap- or vinegar-based with added essential oils and good vibes.
Our products conform to much higher global standards for personal care items – we believe what you put on your dishes and clothes should be as safe as what you put on your body.
But remember, conventional cleaning products are not required to disclose their ingredients, which means it can be difficult to know everything that is included in them.
Additionally, we have recyclable packaging, a low carbon footprint, and value creation throughout the East African supply chain – we proudly source from other Kenyan businesses wherever possible.
WHY CHOOSE GROUNDED?
What ingredients do we use, and why?
We consider our brand values whenever we develop a new product. Why did we create Grounded in the first place?
Firstly, conventional cleaning products are NOT required to disclose their ingredient list. This can lead to a lot of hidden nasties, such as in ingredients listed as “fragrance”. More and more studies done by international bodies are showing that there are sneaky harmful things in there!
Secondly, we wanted to use the power of plant-based ingredients as much as possible. Both to support the agro-economy, but also to get us closer to our roots. No more ingredient names that you cannot pronounce, and products with 35+ ingredients.
Over the past 7 years, we’ve developed 50 quality, safe, and effective products – derived from nature.
When doing product development for our now 50+ products we considered 3 criteria.
Does it make high quality products?
With the support of a bad ass team of Kenyan chemical engineers, we developed our product lines to ensure customer satisfaction.
Keeping it simple, effective and safe meant we went back to the tradition of soap making – or turning fats (like vegetable oils) into soap through saponification or following the cutting edge trend of simple science like hypochlorous acid – the main ingredient in our Instant Disinfectant.
Is it made in Kenya sustainably?
We believe deeply in the #buyKenyabuildKenya movement, and are a certified Made In Kenya brand. We are also incredibly lucky to have access to Kenya’s vast array of agricultural, agri-processed, and manufactured products!
We are proud to source 95% of our raw materials locally! Is it cheaper? Sometimes no! But we believe deeply in creating jobs across the local and regional value chain.
Our key inputs to make soap come from vegetable oils, our base packaging is 100% locally sourced and made recycled plastic, glass or paper, and our citrus cleaning concentrate from citrus peels otherwise headed for the compost.
Our main inputs support Kenyan farmers – with leading inputs like coconut oil from Kwale, sunflower oil from Nakuru, or canola oil from Mt Kenya. Wakulima kwanza!
Is it safe?
We created Grounded to improve the safety of cleaning and personal care products in Kenya. This is not only for our beautiful ecosystem, but also for our loved ones.
We check all of our ingredients with international organizations like MadeSafe and EWG (see more in the next section) to evaluate human and environmental toxicity.
Don’t believe us? Check for yourself! Unlike conventional cleaning products (which are not required to list ingredients), we list 100% of our ingredients so you can check for yourself.
Take control over what you bring into the home. Have a question? Shoot us an email at [email protected].
What ingredients do we avoid?
Conventional cleaning products are filled with chemicals not tested for safety on humans or the environment. Additionally they are not required to tell you what is in it, making it hard to make informed consumer decisions.
There is also a lot of “greenwashing”, or companies making products that claim to be non-toxic or eco, but fail to back that up with ingredient transparency or adherence to international standards.
Our products conform to the standards maintained by the Environmental Working Group and MADESAFE. MadeSafe has over 6,500 banned ingredients.
This means:
- No Hormone Disruptors
- No Synthetic Fragrances
- No Artificial Dyes
- No Palm Oil
- No Parabens
- No Phthalates
- No Sulfates
- No Optical Brighteners
- No PEGs
We also do not believe in using ingredients that are harmful to the environment when being made. This includes anything with palm oil (which is used to make SLS/SLES), or that has nasty production processes (no smokestacks here!)
Do you test on animals? Are you cruelty free?
We are proudly cruelty-free and animal-testing free.
We formulate our products with our furry companions and humans in mind.
That being said, we do use essential oils instead of perfumes/artificial fragrances in our products. While safe for use in everyday cleaning with the small concentrations we use, we also do not recommend that you put essential oils in diffusers or directly on pets. When in doubt, please consult your veterinary doctor.
For our pet shampoo, we recommend our unscented variation for puppies and kittens under 6 months old.
We disclose 100% of our ingredients.
What is Castile soap?
Grounded manufactures non-toxic cleaning products like all-natural Castile liquid and solid soaps.
Castile soap is a general term for any soap made from vegetable oils. Historically, soap was made from animal fat!
Soap was first recorded as far back as 2800 BC! Yet most detergents and liquid “soaps” today aren’t actually soap at all, but are a combination of chemicals and foaming agents!
Grounded’s soap superstars:
- Pure Soap – A Kenyan Castile soap made from coconut, sunflower, and canola oils. Our all purpose superstar. super concentrated, with no fillers. See our user guide here for the 15+ ways to use Pure Soap.
- Surface Cleaner Extra Strength – Our soapy spray powerhouse. This soap based spray is ready to tackle serious messes. Powered by Castile soap and boosted with germ fighting essential oils for fresh counter tops. All-purpose surface spray. Works hard on grease. Removes germs.
- Foaming Hand Soaps – Castile-soap handwash in a refillable foaming dispenser. Boosted with natural essential oils for fragrance and to fight germs. Comes with a refillable foaming pump. Buy one for each sink, and top up on our 1L and 5L refills. Each 500ml pump lasts 500 hand washes. That’s 4x traditional gel hand soaps! Choose from our original Tea Tree + Clove, Geranium + Lavender, or Eucalyptus + Lemongrass.
- Body Bar – 100% natural bathing bars for body and hair. Choose our original calming lavender, or our new activated charcoal mint, and uplifting aloe eucalyptus.
- Toilets – Yes, even the product for your toilet is powered by real soap, and boosted with disinfecting and freshening essential oils.
- Laundry Soap Powder – Our laundry powder is also made from 100% coconut-based soap, that we put through a mill to create our powerful laundry powder.
- Laundry Bar – also made from 100% coconut based soap, which makes awesome bubbles and removes stains quickly.
And the best part? We make our soaps using Kenyan oils, not imports like Olive Oil.
Are your products vegan?
Our products are vegan, as we use vegetable-based oils to make our soaps, or infused vinegars with botanicals for most of our sprays. We use no animal byproducts, and do not test on animals.
How do you make soap?
We love hosting visitors for a quick peek at our manufacturing process! Reach us here to schedule a visit.
Soap has been made for thousands of years, and here at Grounded we believe that going back to basics is the most natural way to live. And soap is still incredibly powerful!
How do we make it?
All you need is a fat (like our plant-based oils), and lye or caustic. This chemical reaction creates a brand new molecule through a process called saponification (our favorite word!)
Mixing & Saponification: Fats or oils are combined with lye, triggering a chemical reaction (saponification) that transforms them into soap and glycerin. This is why you see the term “Saponified coconut, canola, and sunflower oils” on most of our products!
Molding & Curing: For solid soap, the mixture is poured into molds and left to cure for several weeks, allowing it to harden and any remaining lye to be neutralized. For our liquid soap, the curing process is faster, allowing us to make our Pure Soap which forms the base for many Grounded products.
Superfatting for Safety: Extra oils may be added to ensure no lye remains in the final product, resulting in a safe, moisturizing soap.
Who can I contact about partnerships with Grounded?
For any collaboration inquiries please email [email protected]
I'm a business, do you have solutions for me?
Absolutely! We have a number of business partners and custom solutions for them. For more information see our Bulk page, and check out our line of hospitality products.
We understand that cost is a concern for any business, we offer volume based discounts for businesses.
Also, Grounded products are much more concentrated than conventional ones, so you’ll save money in the long run. Did you know that our 2kg of Laundry Powder lasts 66 washes? This means it’s the same price per load as conventional washing detergents.
WHERE CAN I SHOP FOR GROUNDED PRODUCTS?
Where can I buy Grounded?
You can purchase our full range of products in Kenya here on our website. Our site has the widest range of products and refill items, as well as empty or replacement packaging!
What retail shops have Grounded in Kenya?
Our website has the full range of Grounded products and refills – order from us directly here!
We are also in over 80 retail outlets in Kenya!
Don’t see something at your preferred shop? Just send us a DM, or email here and we’ll pass it onto the retailer!
See our up to date map here for all outlets.
Online
- Glovo **Fast delivery!
- Carrefour
- Zucchini
- Greenspoon
- Kalimoni Greens
- Shamba Cafe & Shop
- Artcaffe Market
- Healthy U
- Afrodite
- MyDawa
- GoodLife
- Peekaboo
In-Store
- Grounded Factory – 10% discount for walk in customers.
- Chandarana
- Carrefour
- Naivas (Mwanzi Market…more coming soon!)
- Healthy U (Sarit, Westgate, Yaya, Village Market)
- Zucchini
- Kalimoni Greens
- Shamba Shop
- Karen Provision Store (Hardy & Karen Shopping Centre)
- Spring On the Go – Rosslyn Square Luxury Mall
- Onn the Way Supermarkets (Parklands, Muthaiga, Gigiri)
- Langata Links Shop
- Artcaffe Market (Rhapta, Kileleshwa, Westview, Dennis Pritt, Village Market)
- Ecandi
- Organic Farmers Market (Saturdays in Karen)
- Peekaboo (Hub, Rhapta)
Upcountry
Kiambu/Outside of Nairobi
- Fig & Olive – Tigoni
North Coast:
- Blue Marmalade – Watamu
- Chandarana Nyali – Mombasa
- Carrefour Nyali – Mombasa
- Chandarana Diani – Mombasa
- Chandarana Diani – Mombasa
- Chandarana Cedar Mall – Nanyuki
Nanyuki, Nakuru
- Lang’ata Links Shop – Nanyuki
- One Stop – Nanyuki
- Butterbean – Nanyuki
- Acacia Farm Shop – Gilgil
- Chandarana Buffalo Mall – Naivasha
- Chandarana Golden Life Mall – Nakuru
Kisumu
- Carrefour United Mall – Kisumu
- Carrefour Supermarket CBD – Kisumu
Lamu
- Mahrus Island Grocery – Lamu Town
- Pride Farms – Kigali, Rwanda
- Deli Cafe – Jinja, Uganda
- Kabebe – Arusha, Tanzania
- Phenicia – Juba, South Sudan
Where can I buy Grounded in Rwanda, and Tanzania?
We have authorized distributors in both Rwanda and Tanzania.
In Rwanda – Find Grounded at Sawa City or Pride Farms shops (or online) here!
In Tanzania – Contact our authorized distributor Kebebe Deli in Arusha or Dar here.
When will my order be delivered?
We offer next day delivery for orders placed by 4pm from Monday to Friday.
Orders made on the weekends will be processed the following Monday.
Where does Grounded deliver?
We offer next day delivery anywhere in Nairobi. Additional costs apply for upcountry orders via Wells Fargo.
What are the delivery fees?
When you order from our site, you’re ordering directly from our factory in Regen/Magana. The standard delivery fee is Ksh 499 in Nairobi (free if you order over 10k!).
Up Country orders are fulfilled via Well’s Fargo and cost is dependent on the distance & weight.
But what about the plastic packaging? Is that sustainable?
We did a lot of market research, and it turns out that plastic is still preferred for cleaning products. Glass breaks easily, and liquid is not easily transported in glass!
But fear not! Our signature black packaging is 100% post-consumer recycled plastic, made in Kenya. We partnered with the teams at Mr Green Africa who collect plastic from dump sites and collection bins in Kenya, and Dentex who turns it into 100% recycled HDPE plastic packaging!
Here are a few ways we’re changing the game when it comes to plastic use.
- Reduce – We don’t use filler agents in our products. So they’re super duper concentrated. Our 2kg Laundry Powder gives you 66 washes, compared to only 25 loads on average for other washing powders. Our Pure Soap gives you 33 cleaning buckets in just 1L. This means less frequent trips to the shops, and less plastic in your home!
- Reuse – All of our packaging is intended for reuse! For example, our surface cleaners have a trigger spray that is not made from recycled plastic. Don’t add more to your waste, when you can refill your bottles! Shop refill sizes on our website – all the way up to 25L! Any empty packaging we receive, we also clean and put back into the product pipeline.
- Repair – Need a new bottle, new pump, or new trigger spray? Shop our replacement packaging here instead of buying a full new item,
- Recycle – Done with your jerrycans or have damaged packaging? Put it back into the recycling chain with a trusted provider like Mr Green Africa, who has collection points around Total petrol stations. Or return directly to us at our factory, or our recycling stations at Langata Link, ECANDI, or Zucchini ABC. GreenSpoon is also our neighbor, and will collect any empty Grounded packaging to return to us.
My spray bottle or foaming pump isn't working. Can I get a replacement?
Absolutely! We recognize that all packaging has an end of life cycle. You can shop our empty packaging with replacement bottles and here.
Foaming pump not working properly? See our video here on how to clear the water from the chamber.
HOW DO I USE GROUNDED PRODUCTS?
How do I use Grounded’s products?
- All products have instructions and ingredients listed on the label. Follow the dosing instructions for best results.
- Download our Household User Guide here.
- Download our Laundry Guide here.
- Download our Pure Soap Guide here.
- Download our Baby User Guide here.
- Give us a call or email to arrange a 1:1 phone training.
Does Grounded work like conventional cleaning products?
Our products have been tested and refined with households for over 7 years. We guarantee you that they are effective!
However, you may notice some differences when switching from conventional cleaning products to non-toxic products.
We often hear feedback that the laundry powder doesn’t foam enough, or smell enough. Instant foam and long-lasting scent are hallmarks of chemical agents, tricking us into thinking things are more clean when they’re actually just more harmful.
We care deeply about customer satisfaction, and provide simple user guides to ensure all products are being used properly to attain your desired level of clean.
Trust the process! Even if it’s not foaming, it is working!
Do you have any product tutorials I can watch?
Yes we do! Watch all the tutorials on our YouTube channel – Grounded Africa.
