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Natural Cleaning Products | Get Grounded | Privacy Policy New




When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at aroot@grounded.co.ke or mailing us at: Levilla Gardens Resort, Nderi Road, P.O. Box 693 – 00902, Kikuyu, Kenya


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on a private server. Our website is a custom built website that allows us to sell our products and services to you.

Your data is stored in our database and throughout the application. Your data is stored on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Pesa Pal may store your credit card data. Please refer to Pesa Pal’s Terms & Conditions for further details.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

The data collected and stored by external payment providers and the geographic laws applied will vary according to the payment method that the vendor (you) or the buyer (customers) select to use at checkout. Customers should be aware of the individual PP and ToS for the payment method that they choose and those PP and ToS can be found at the respective payment provider’s websites (ex: Pesapal website or Paypal website).

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


DLA uses a reliable and secure method for recalling customer’s preferences which is known as local storage. The use of local storage allows the platform to keep preferences and data on the page without need to send saved information with each request to the server. Local storage is used for:

– Shopping Bag Contents and information associated with it (ex: product options / attributes). There is no expiry on this information but each time the browser is loaded, the platform will check for updates on the product. If a customer logs out of their account, Shopping Bag will be reset

– Address information (Name, email, Street, City, Zip/PostalC Code, Phone Number, Country). If a customer is logged in, the address information will always be populated.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at aroot@grounded.co.ke or by mail at Grounded:

Levilla Gardens Resort, Nderi Road, P.O. Box 693 – 00902, Kikuyu, Kenya


Grounded does not accept returned products

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